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withdraw credited money

broughton
Level 1: Joiner
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on ‎30-03-2020 10:24

on ‎30-03-2020 10:24

with it being full payments and showing on my 02 account now i’m wondering if i can withdraw the money myself into my bank due to the phone lines being full with this pandemic and how you can do this. thanks
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MI5
Level 94: Supreme
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on ‎30-03-2020 10:25

on ‎30-03-2020 10:25

@broughton 

You need to call customer service to withdraw the funds Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎30-03-2020 10:27

on ‎30-03-2020 10:27

Only customer service can transfer the credit to your bank. It's not possible to do it yourself @broughton 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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