username email change delay

[T_i_M]

Hi all,

Perhaps a strange question. I was trying to do an upgrade through myO2 (iphone8). It seemed to be intermitently unable to connect (tried mobile and wifi) but i managed to get through to pay. I then realised i needed to update my username/email. Did this (and verified) and tried to repeat the upgrade.

No updates are now available on the 'your options' page. Tried a few different ways around with no result both on mobile and laptop to no avail. My question being: is there a delay of any kind between changing email and being able to do anything? a security feature? dodgy website at the moment?

Many thanks in anticipation.

Tim

[Cleoriff]

@T_i_M 

All o2 systems are running very slow due to the current situation. It may update tomorrw

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[T_i_M]

many thanks! I think i may be being too impatient 🙂

cheers

Tim

[Martin-O2]

Hey @T_i_M has there been any update to your My O2 yet? 

[T_i_M]

Hi Martin

just checked.

it has not updated yet

cheers