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username email change delay

T_i_M
Level 1: Joiner
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Hi all,

Perhaps a strange question. I was trying to do an upgrade through myO2 (iphone8). It seemed to be intermitently unable to connect (tried mobile and wifi) but i managed to get through to pay. I then realised i needed to update my username/email. Did this (and verified) and tried to repeat the upgrade.

No updates are now available on the 'your options' page. Tried a few different ways around with no result both on mobile and laptop to no avail. My question being: is there a delay of any kind between changing email and being able to do anything? a security feature? dodgy website at the moment?

Many thanks in anticipation.

Tim

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Cleoriff
Level 94: Supreme
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@T_i_M 

All o2 systems are running very slow due to the current situation. It may update tomorrw

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

Veritas Numquam Perit

Girl in a jacket
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T_i_M
Level 1: Joiner
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many thanks! I think i may be being too impatient 🙂

cheers

Tim

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Martin-O2
Community Manager
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Hey @T_i_M has there been any update to your My O2 yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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T_i_M
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Hi Martin

just checked.

it has not updated yet

cheers

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