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[Sue17]

I’ve just placed a order for  a new i phone and it should be 30GB and not 15 GB so why does it say this on my 02 account 

[Cleoriff Level 88: Regal · Accepted solution]

Hi @Sue17 

You will probably see this applied as a bolt on

Info here https://community.o2.co.uk/t5/How-to-Guides/Where-is-my-discount-or-Extra-Data/bc-p/1075494

When the 15gb is running out, the additional 15GB will appear.

You should see it as a bolt on in My O2 (read the link above)

[Cleoriff Level 88: Regal]

@Sue17 

Just to add, if you have any problems then give customer services a call https://www.o2.co.uk/contactus

Welcome to the forum

[jonsie Level 93: Majestic]

Just as an aside to your query @Sue17 , what did you put as the post topic?