@MK66
It's difficult to advise accurately without more info.
Should you need direct account help, you need to contact O2 as we can't access accounts on here, sorry.
Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
