Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

My O2

Level 1: Joiner
Posts: 1
Registered: ‎20-05-2014

talk to an agent

i just simply want to speak to an agaent on upgrage of my phone ive been logged out because of lap top issues now cant log in to chat again 

Posts: 117,727
Topics: 577
Solutions: 16,563
Registered: ‎04-04-2012

Re: talk to an agent


Try a different browser if you're having problems .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 0

Re: talk to an agent

@paulfearless50 I suggest calling customer service or going to your local O2 shop regarding an upgrade rather than rely on chat 



Level 71: Golden Child
Posts: 17,413
Registered: ‎31-03-2010

Re: talk to an agent

@paulfearless50 It's a sad state of affairs that as we are rapidly approaching the third decade of the 21st century, O2's systems of communication are mired in the 1990's. O2 still don't use a live stock check system, so there's no guarantee that they actually have what you're looking for. You're really better off going in to an O2 store to upgrade, but you should call ahead to check if they have what you want in store. If they do, you can complete the process there and then, and walk out with your upgrade. Ridiculous, I know, as 2019 is upon us, but that's you're best option.