I get that sometimes @hoverfly when using the website version.
If you check the very top of the screen it might show your name, suggesting that one of the cookies is not working.
Try clicking on another part of the site to see if that then realises you are logged in.
If it doesn't work, clear cache and cookies and restart the browser. Or try using incognito mode.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
