Solved: Re: replace phone by insurace

AnnaGotfryd · ‎22-01-2023

i need raplece my phone because is the touch screen not working

MI5 · ‎22-01-2023

Unless it's not working because it was dropped and screen smashed.

O2 insurance claim details here https://www.o2.co.uk/help/digital-services/o2-insurance @AnnaGotfryd

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Enlli · ‎22-01-2023

A fault like that would be a warranty claim and not insurance.

What make of phone and how old?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎22-01-2023

Unless it's not working because it was dropped and screen smashed.

O2 insurance claim details here https://www.o2.co.uk/help/digital-services/o2-insurance @AnnaGotfryd

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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