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refund

Lana2
Level 1: Joiner
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I cancelled something and they took money out my account it says online a refund takes up to 14 days but i cancelled the direct debit after it took the money from my bank will i get this back? i was promised a refund but it’s been more than two week 

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Cleoriff
Level 94: Supreme
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Hi @Lana2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
  • 111939 Posts
  • 801 Topics
  • 6602 Solutions
Registered:

Hi @Lana2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
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