received someone elses device

[cdw0]

Hello,

I've Just received my mobile internet dongle and SIM card.

The problem is that the "void" sticker the packaging for the dongle was already opened and when I checked the contests all it looked like the instructions etc. were already unfolded once.

More importantly one of the has a handwritten number on it that isn't mine and the dongle contains another SIM card (omn top of the one I just received).

This probably means I've been sent someone elses device?

Since O2 is making it extra hard to talk to a real person - is someone here able to figure out what to do or where to post this, please?

Kind Regards,

Chris

[Cleoriff]

@cdw0 

You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support Guide: How to find help & contact O2 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Also, press Fraud or Lost and Stolen if given that option.