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"My Device" shows wrong phone

GrandadJeff
Level 1: Joiner
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Registered:

In my "My O2" online account, the "My Device" page shows the wrong phone under Device Details.

The phone number is correct, but the phone shown is my last-but-one phone.

If a SIM is moved from an old phone to a new one, I would expect that O2 would know the IMEI and type of the new phone, and would update My Device accordingly.

 

Jeff Edwards

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MI5
Level 94: Supreme
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Registered:

@GrandadJeff 

In theory it should update automatically, but it rarely does.

You can call O2 to ask them to update it or just ignore it as it doesn't effect anything on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121898 Posts
  • 608 Topics
  • 18768 Solutions
Registered:

@GrandadJeff 

In theory it should update automatically, but it rarely does.

You can call O2 to ask them to update it or just ignore it as it doesn't effect anything on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
130 Views