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query on charge to account (2 years after having disconnected from o2)

Antreas
Level 1: Joiner
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Hello, I have received an email recently notifying me about charges to my old o2 account.

 

The thing that confused me is that I closed my o2 and disconnected my number and account from o2 in june of 2021. I left the country and don't live in the uk anymore. My number was disconnected, I closed my account and didn't receive any emails from 02 for the rest of 2021 and 2022. This year I have received emails and letters to my old address (based on what my ex flatmates have told me) saying I have charges to my account. 

I'm not sure if this is a scam or there's been an admin error. Why am I being charged 2 years after closing my account? I can't even log in to my 02 account because it asks for my uk number to log in but I don't have my uk number anymore. 

What do I do ?

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Bambino
Level 86: Prestigious
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@Antreas 

Call the Payment Management Team on +44800 902 0217. Use Skype to call free: Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Antreas 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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