query on charge to account (2 years after having disconnected from o2)

[Antreas]

Hello, I have received an email recently notifying me about charges to my old o2 account.

The thing that confused me is that I closed my o2 and disconnected my number and account from o2 in june of 2021. I left the country and don't live in the uk anymore. My number was disconnected, I closed my account and didn't receive any emails from 02 for the rest of 2021 and 2022. This year I have received emails and letters to my old address (based on what my ex flatmates have told me) saying I have charges to my account. 

I'm not sure if this is a scam or there's been an admin error. Why am I being charged 2 years after closing my account? I can't even log in to my 02 account because it asks for my uk number to log in but I don't have my uk number anymore. 

What do I do ?

[Bambino]

@Antreas 

Call the Payment Management Team on +44800 902 0217. Use Skype to call free: Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[MI5]

@Antreas 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks