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problem with payment

alena
Level 1: Joiner
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hello! 

so i have just ordered a sim only. it said it wouldn´t start charging me until i receive my sim card but now my account says that it´s already charging me the monthly price. i would like to stop that and get my money back please. thank you!

 

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gmarkj
Level 53: Renowned
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Once the sim arrives you can call customer services and they will apply a credit to your account @alena.

There are some alternative numbers to call, as well as hints on how to get through, in the guide below.

Experience shows that the best time to call is 8am.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 53: Renowned
  • 7713 Posts
  • 86 Topics
  • 425 Solutions
Registered:

Once the sim arrives you can call customer services and they will apply a credit to your account @alena.

There are some alternative numbers to call, as well as hints on how to get through, in the guide below.

Experience shows that the best time to call is 8am.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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MI5
Level 94: Supreme
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Registered:

@alena 

You pay a month in advance so the contract and first bill is set up automatically when you order.

Sim cards are posted first class so usually arrive next day anyway.

How do I view my first bill?

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. Your official billing date is usually the date you joined us, and it will be the same every month.

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime, as well as any airtime you use in those first few days before your billing cycle starts.

If you’ve upgraded your device, your billing date will stay the same.

Your next bill will be pro rata and might include a charge from your old tariff or Airtime Plan. If you're on O2 Refresh we split your bill in two, so you’ll see two payments each month:

  1. Device Plan - the cost of your phone or tablet
  2. Airtime Plan - the monthly cost of your data, minutes and texts

Both payments will come out of your account on the same day.

If you've signed up to a non-refresh contract, you’ll see one payment each month.

The best way to keep an eye on your bill is to use My O2. You can see what you’ve been charged for, when to pay and how to pay. You can download the My O2 app for free. Text MYO2APP to 2020.

If you joined O2 or upgraded your device after 23 January 2014, your bill will be adjusted every April by the Retail Price Index (RPI) rate of inflation announced in February. On O2 Refresh, your Device Plan payments are not subject to inflation and remain at 0% interest.

For information about extra charges that might appear on your bill, take a look at our Other numbers and charges page.

https://www.o2.co.uk/help/account-and-billing/your-bill

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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