phone account with 02?

[Mike1965]

Please can you confirm if my daughter's / child's phone (************) is on 02 network as we are troubling to locate it and not clear from my husband's bill?

Thank you

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@Mike1965 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[Oxonian]

You have not @Mike1965 said what handset you have got, but have you tried looking in the Settings ? 

For example, on a Samsung Galaxy, you will be clearly told in Settings what networks you are on :-

What make of 'phone are you using ? 

[MI5]

@Mike1965 

Due to a billing system migration, you will need to contact O2 as I advised above.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)