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paying final bill

Redshoes
Level 1: Joiner
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i recently left o2 after 20 odd years, they told me that they would take the final payment out of my bank which they haven't done. Got a nasty enforcement & termination notice from them. I have been trying to pay them the £10 I owe but my account has been disabled and I have spent hours on the phone, on hold forever and even been into the store, they were useless and can't take any money. Any ideas please ?

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MI5
Level 94: Supreme
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@Redshoes 

You need to contact payment management.
Details here Guide: How to Pay Your Bill (Airtime & Device Plans) 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151755 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Redshoes 

You need to contact payment management.
Details here Guide: How to Pay Your Bill (Airtime & Device Plans) 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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