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abristol19910
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i download the my o2 app as i be told my o2 apps got fresh new look but i have same look.it is for pay monthy or payg customers loss out again grrr 

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MI5
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It's the same app for both.
Check you have the latest version.

Version 9.0.1 on Android.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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It's the same app for both.
Check you have the latest version.

Version 9.0.1 on Android.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 26
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abristol19910
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i have but cant see fresh new look just old look 

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MI5
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Mine looks very different.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 26
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abristol19910
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i am on pay as you go 

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MI5
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There isn't a different PAYG app.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 26
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abristol19910
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then why o2 got fresh new look but payg customers see the old look 

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MI5
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Post a screen shot.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 26
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Anonymous
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What update do you have? Does it say 9.0.1 like you have been told above? There is definitely a fresh look
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abristol19910
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see

Message 10 of 26
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