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s_kingdom · ‎29-04-2019

I am abroad at the moment and the o2 app will only work on 4g and not on WiFi. I get an error message saying something is wrong when I try to access it over a WiFi connection. Advice would be appreciated.

MI5 · ‎29-04-2019

@s_kingdom It won't workk from abroad I'm afraid. You have to be in the UK on the O2 network or if using wifi, have an active o2 connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-04-2019

@s_kingdom It won't workk from abroad I'm afraid. You have to be in the UK on the O2 network or if using wifi, have an active o2 connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

s_kingdom · ‎29-04-2019

Thank you for your response. Is that a new thing, as this is the first time it hasn’t worked abroad?

MI5 · ‎29-04-2019

I noticed myself towards the end of last year.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

s_kingdom · ‎29-04-2019

Thanks for information.

MI5 · ‎29-04-2019

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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