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Level 2: Apprentice
Posts: 48
Registered: ‎24-03-2013
Accepted Solution

o2 app

I am abroad at the moment and the o2 app will only work on 4g and not on WiFi. I get an error message saying something is wrong when I try to access it over a WiFi connection. Advice would be appreciated.
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Posts: 94,658
Topics: 543
Solutions: 12,024
Registered: ‎04-04-2012

Re: o2 app

@s_kingdom It won't workk from abroad I'm afraid. You have to be in the UK on the O2 network or if using wifi, have an active o2 connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 2: Apprentice
Posts: 48
Registered: ‎24-03-2013

Re: o2 app

Thank you for your response. Is that a new thing, as this is the first time it hasn’t worked abroad?
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Posts: 94,658
Topics: 543
Solutions: 12,024
Registered: ‎04-04-2012

Re: o2 app

I noticed myself towards the end of last year.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 2: Apprentice
Posts: 48
Registered: ‎24-03-2013

Re: o2 app

Thanks for information.
Highlighted
Posts: 94,658
Topics: 543
Solutions: 12,024
Registered: ‎04-04-2012

Re: o2 app

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)