my other accounts

anon10 · ‎02-08-2023

My accounts all moved from virgin mobile, and now I can only see one number on my o2.

Why have the rest not moved. I pay the monthly bill for the other numbers. My son has a possible problem, but cannot access my o2 as he was given no details, and I cannot get his number onto my o2 as it says there is already a myo2 account for that number.

I also have 3 other family numbers that I pay for and the same thing has happened.

Not good!!

MI5 · ‎02-08-2023

@anon10

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

anon10 · ‎02-08-2023

thanks..... sent here via the o2 website via 'contact us'. The virgin to O2 change has been a shxxshow!!

jonsie · ‎02-08-2023

At the moment each account needs it's own My O2

Merging into one has been suspended until all accounts have been changed over to the new system

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

my other accounts

Customer Services

Spend Cap

Want to now my Device and sim plan contact end dat...

Unable to log in

Nighthawk M6 SIM/account issue