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Have you checked your bills in your MyO2, @noreenhusband?
If you can't see them in the app, try a browser \nd https://accounts.o2.co.uk/signin
If you still have issues with understanding the charges, come back here for advice on how to rectify that extra cost, if you are willing to give enough info for someone here to understand.
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Hi and welcome to the o2 Community forum
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