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my O2 app

Rongtw
Level 3: Thinker
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I have a one + 5 , for a year the my O2 app been fine .
Last few months it will not run ? , Uninstall it loads of times , reinstall and it won't run , just constantly saying downloading and doing nothing ??
Message 1 of 8
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Anonymous
Not applicable

@Rongtw @Have you tried updating the software on your phone 

Message 2 of 8
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Anonymous
Not applicable
Have you tried Clearing the Google Plays Cache, Data and Updates? Give that a try. It will update again when it's done.
Message 3 of 8
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Rongtw
Level 3: Thinker
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Hi yes all tried before , phone is on latest software .

Last month i reset phone to defaults , have cleared phone wil Ccleaner app  reinstall My o2 it runs once and thats it ??

Message 4 of 8
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jonsie
Level 94: Supreme
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I would guess another app is preventing it running, maybe a battery saver app or even ccleaner itself.

Message 5 of 8
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Rongtw
Level 3: Thinker
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Thanks for the suggestion i will try removing the CC app

More info
ok_hand
Message 6 of 8
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Martin-O2
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Hey @Rongtw  how did you get on with this one? Did removing the cleaner app help? 

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Message 7 of 8
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Rongtw
Level 3: Thinker
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Hi Martin , no i still reset phone after .

Must be with the O2 app and the phone ?i have oneplus A50**Personal info**0419

Message 8 of 8
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