my 02 app has never worked and now my phone is no longer working I'm wanting to sort this

[Izziewhiz1998]

My 02 app has never worked it says it has never been activated now my contract has ran out I can't sign in to my 02 to sort this and I need a phone that works.

[Oxonian]

@Izziewhiz1998 

This is a customer to customer community so you will appreciate that we cannot help directly ; you might need to contact O2.

First, I suggest that you try MyO2 online :-

https://mymobile.o2.co.uk/

If you are using the app, try deleting it, rebooting your 'phone and then reinstalling the latest version of the app.

If you need to contact O2, I suggest that you message the UK-based social media team :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team have a good reputation for resolving problems ! 

Please also see :-

Guide: How to find help & contact O2