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merging two my02 accounts

mark_99
Level 1: Joiner
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Hi can anyone help me with merging my two my02 account together ??, because i am having a right nightmare trying to do it with no joy with o2 customer service on the matter lol , any help would be most appreciated.

                        

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gmarkj
Level 57: Major
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Hi @mark_99 

To do this you need to log into one account using a browser on a computer.
Once logged in, you need to look for the "bring in other products and services" link.
This will ask you to log into the second account and confirm the merge.

Please note, once this is done the only way to split them is to close one of the accounts completely.

 

Edited to add image of the screen - credit to @Cleoriff who i borrowed it from

gmarkj_0-1635870290090.png

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 57: Major
  • 8262 Posts
  • 89 Topics
  • 586 Solutions
Registered:

Hi @mark_99 

To do this you need to log into one account using a browser on a computer.
Once logged in, you need to look for the "bring in other products and services" link.
This will ask you to log into the second account and confirm the merge.

Please note, once this is done the only way to split them is to close one of the accounts completely.

 

Edited to add image of the screen - credit to @Cleoriff who i borrowed it from

gmarkj_0-1635870290090.png

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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mark_99
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hi gmarkj i just tried and there is no bring in products all it says is add products and from there all i get is, choose another number this account has myo2 already ,but thanks anyway. 

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MI5
Level 94: Supreme
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@mark_99 

Click on "More" then "Update personal details"

your details.JPG

Enter the security code sent to your phone on the next page then select "My O2 products and services"

products and services.JPG

Bring in other products is on the right of the next page.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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