cancel
Showing results for 
Search instead for 
Did you mean: 

lost phone

Maddy_cleave
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello, i have an account with you and the other day i lost my phone, i wanted to replace the phone on my insurance but i dont know how to go about it? im quite stressed about not having my phone as it has everything on it, thanks in advance!

 

I also cant access my 02 account online as it sends a text confirmation to my phone that i don't have.

Message 1 of 2
224 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 126920 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Maddy_cleave 

Report it lost and O2 will help with the claim Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
221 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 126920 Posts
  • 613 Topics
  • 21824 Solutions
Registered:

@Maddy_cleave 

Report it lost and O2 will help with the claim Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
222 Views