Solved: lost phone

Maddy_cleave · ‎10-08-2021

Hello, i have an account with you and the other day i lost my phone, i wanted to replace the phone on my insurance but i dont know how to go about it? im quite stressed about not having my phone as it has everything on it, thanks in advance!

I also cant access my 02 account online as it sends a text confirmation to my phone that i don't have.

MI5 · ‎10-08-2021

@Maddy_cleave

Report it lost and O2 will help with the claim Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-08-2021

@Maddy_cleave

Report it lost and O2 will help with the claim Guide: Lost or Stolen O2 Device? - How to Report it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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