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linking accounts

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CJ5
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on ‎10-02-2022 18:40

on ‎10-02-2022 18:40

Hi , i am trying to link two my 02 accounts to become one. There is only one option to do this and not the option for when there are already 2 accounts. "bring in products from another account" option is missing ! can anyone help please

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MI5
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on ‎10-02-2022 18:46

on ‎10-02-2022 18:46

@CJ5 

We recently found out that it was only possible if the first account is a monthly contract, not PAYG.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151649 Posts
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on ‎10-02-2022 18:46

on ‎10-02-2022 18:46

@CJ5 

We recently found out that it was only possible if the first account is a monthly contract, not PAYG.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CJ5
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on ‎10-02-2022 19:20

on ‎10-02-2022 19:20

@mi5 thanks for your reply. They are both pay monthly

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MI5
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In response to CJ5
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on ‎10-02-2022 19:32

on ‎10-02-2022 19:32

@CJ5 

Shouldn't be an issue at all then.

If you're missing the option, ping O2 on social media and they'll sort it for you.

Other products.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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