insurance claim!

[jofo]

I have broken my phone no chance of use now. I am trying to contact o2 insurance but I have no phone to call anyone! including 202. went on "live" chat, tried asking the robot but nothing! apart from the topics. how do I contact a real person or an online form?

[Bambino · Accepted solution]

@jofo Download Skype: Guide: A Guide to Skype 

You can call O2's 0800 032 1402 number free.

When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255