cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone

LindaHunter
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

my sim has suddenly decided not to work in my phone got the phone last year. have tried turning it off and on again tried my sim in other phone and it works but not in MY phone.  has anyone any idea why this would happen suddenly

Message 1 of 3
96 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 119531 Posts
  • 605 Topics
  • 17455 Solutions
Registered:

@LindaHunter 

If the sim works in another phone it isn't faulty and the issue is with your phone.

Contact Apple for a diagnostic check. 

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
82 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 119531 Posts
  • 605 Topics
  • 17455 Solutions
Registered:

@LindaHunter 

If the sim works in another phone it isn't faulty and the issue is with your phone.

Contact Apple for a diagnostic check. 

https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 3
83 Views

mm7000gb
Level 14: Rising star 
  • 893 Posts
  • 18 Topics
  • 10 Solutions
Registered:

@LindaHunter Hi, also check that the SIM is slotting correctly and that there is nothing blocking the contacts - even dust or dirt. 

Message 3 of 3
78 Views