iPhone dispatch I did not order

[Lolade]

Please recently I accepted the 40% discount O2 is doing and they said I would have some gifts as a result of the discount like a free watch . All of a sudden I get emails from them that their dispatching to me an IPHONE that I did not order which probably costs money and I’ve been trying to get in touch with O2 but their not responding to my calls . How do I get in touch with O2 because I need to cancel this order?  . My parents pay for my O2 so their really upset with me because they did not know about this transaction. Please can you call me so we can talk about a solution to this serious problem I have because they cannot send that iPhone to my home address I basically would not accept it because I did not order it .

[Cleoriff]

@Lolade 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[MI5 · Accepted solution]

@Lolade 

It's a well known scam.
O2 are not offering 40% off or any free gifts.

Unfortunately you have been scammed.

You need to report it to the police and O2.
Ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

[jonsie]

Check your My O2 urgently

You may need to speak to the fraud team I'm afraid