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iPhone Listing in My02 Account

IanOx
Level 1: Joiner
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Registered:

Despite changing to an iPhone Xs just over a year ago (which is listed correctly in the My Device Plan pages), my My )@ account home page still says 'Manage my Apple iPhone 6S' (I kept the same number). Anyone know how I can update this as there doesn't seem to be an option in 'Update Personal Details'.

 

Thanks

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Cleoriff
Level 94: Supreme
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Registered:

@IanOx 

If the correct phone is showing in My Device then the other one doesn't matter

If you want to check it out, then give O2 a call on any number in this guide

Guide: Coronavirus Community Help and Support 

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Martin-O2
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Registered:

Hey @IanOx did you speak to customer services about this one and if so were they able to get it sorted out for you? 

COVID-19 support - Help and support from O2 during the lockdown
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