iPad is on a payment plan but I can’t contact to pay it

[Freddy]

So my IPad is on a late payment, payment plan which is set up so I contact O2 each month to pay it. I’m unable to get through and the device is not showing on my O2 so how am I suppose to pay it?

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...