This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

esim

sharonfern
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎07-02-2024 10:07

on ‎07-02-2024 10:07

New phone arrived. Esim requested on new phone. (iphone 11) All data etc transferred to new phone but not recognising esim. Old phone is iphone 6 plus with ios 15. Info states ios 16 or more required for new esim to go through process and recognise new esim. No QR code to scan with new phone. What do I need to do? 

Message 1 of 2
320 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎07-02-2024 10:10

on ‎07-02-2024 10:10

@sharonfern 

O2 don't support esim transfers so you need a new esim pack from O2, in store (with photo ID) or in your MyO2 if you're on the new billing system.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
315 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top