We can't do anything here you need Payment Management
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
You can download Skype to call the 0800 number free
Guide: A Guide to Skype
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This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
