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delete sign%20in%20account

chrisjpyne
Level 1: Joiner
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 How do I delete two old sign-in accounts ?

 I no longer have these phones and on one of them I no longer have access to the email ( as it has introduced charging)

 So when My02 security process sends me a Text code to validate wanting to change my account details then I cannot get any further.

thanks

Chris

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Cleoriff
Level 94: Supreme
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Registered:

Hi @chrisjpyne 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 104842 Posts
  • 783 Topics
  • 5191 Solutions
Registered:

Hi @chrisjpyne 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
135 Views