contact preference page is blank on windows 10 pho... - Page 3

Anonymous · ‎02-12-2017

On the 'My O2' app for windows 10 phone, the contact preference page is blank, yes I waited for half hour and it was still blank, could scroll the page, copy the header subject, go back to main page, go to other pages, even sign into here, but that page wouldn't load. Having issues with spam from a third party of Telefonica and wanted to check my preferences, although I'm sure I did not allow anyone other than O2 to text me and since they have text me I am having problems with texting, I would like to make double sure before I speak to customer services too

MI5 · ‎04-12-2017

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-12-2017

Oh look @MI5 you have gone all blank.....

Veritas Numquam Perit

MI5 · ‎04-12-2017

I believe that's the point of the thread

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎04-12-2017

@MI5 wrote:
I believe that's the point of the thread

Ohhhh...Lord Snooty....

Veritas Numquam Perit

Martin-O2 · ‎04-12-2017

@Anonymous Can you let me know which model of iPhone you have, which system software version you're on and which browser you using? The team have requested this info to help the investigation into this issue.

@jonsie Same questions for your Samsung please!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎04-12-2017

Martin, I believe it is the MyO2 app in question, not by access through a browser.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎04-12-2017

Got it! Thanks @MI5!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎04-12-2017

Hi @Martin-O2 I’m currently using an iPhone 7 Plus on iOS 11.2 & it seems to be primarily the app. I’ve had it for quite a while now

Martin-O2 · ‎04-12-2017

Thanks @Anonymous! Very helpful.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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