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contact preference page is blank on windows 10 phone app

Anonymous
Not applicable

on ‎02-12-2017 20:21

on ‎02-12-2017 20:21

On the 'My O2' app for windows 10 phone, the contact preference page is blank, yes I waited for half hour and it was still blank, could scroll the page, copy the header subject, go back to main page, go to other pages, even sign into here, but that page wouldn't load. Having issues with spam from a third party of Telefonica and wanted to check my preferences, although I'm sure I did not allow anyone other than O2 to text me and since they have text me I am having problems with texting, I would like to make double sure before I speak to customer services too
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Cleoriff
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on ‎02-12-2017 21:57

on ‎02-12-2017 21:57

Apologies I had edited as you posted... @MI5

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MI5
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on ‎02-12-2017 21:57

on ‎02-12-2017 21:57

I don't have it on my EE or Three phones.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎02-12-2017 22:02

on ‎02-12-2017 22:02

Just tried it via the app again & got the usual. Must be an o2 issue @Martin-O2 @Marjo could this be fed back as this leaves iOS/o2 users unable to opt out

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MI5
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on ‎02-12-2017 22:11

on ‎02-12-2017 22:11

@Anonymous wrote:

Just tried it via the app again & got the usual. Must be an o2 issue @Martin-O2 @Marjo could this be fed back as this leaves iOS/o2 users unable to opt out

Surely you meant to say ios/windows users, as I said on the previous page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎02-12-2017 22:16

on ‎02-12-2017 22:16

Probably but the whole thing is just odd

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jonsie
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on ‎02-12-2017 22:40 - last edited on ‎04-12-2017 11:36 by

on ‎02-12-2017 22:40 - last edited on ‎04-12-2017 11:36 by

J7 Prime running 7.0 android. 

I tried to log in with my pin as it said my fingerprint authentication had been changed (it had). It then threw me out and asked me to log in with email and password and I got this each time after three or four attempts. Something is wrong. 

BTW my other J7 Prime is working normally also on 7.0 and shows the same as @Cleoriff

 

Screenshot_20171202-222627.png

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎04-12-2017 10:26

on ‎04-12-2017 10:26

Hey guys can you test this again today please? We tried on a couple of iPhones in the office and were unable to replicate the issue. If anyone's still affected today I'll report it! 

→ COVID-19 support - Help and support from O2 during the lockdown
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→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


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Cleoriff
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‎04-12-2017 10:37 - edited ‎04-12-2017 10:39

‎04-12-2017 10:37 - edited ‎04-12-2017 10:39

All still working on my PC running Win10 and Firefox. Working on my mobile (Note4) 6.0.1 using Chrome... @Martin-O2

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MI5
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on ‎04-12-2017 10:51

on ‎04-12-2017 10:51

Not working on windows phone still.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎04-12-2017 11:03

on ‎04-12-2017 11:03

Thanks guys, much appreciated. I'll raise this now and let you know once I get an update. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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