Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎18-04-2019
Accepted Solution

charges

Hi

 

I received the following text...

 

FreeMsg: Thanks for subscribing to New Level Games from BonaFideMobile. Unlimited games FREE for 24hrs & then £4.50 every week until you text STOP NLG to 83463. HELP? 03300535844 or cs@bonafidemobile.com. Go to http://uk.newlevelgames.com Charge applied to mobile phone bill from my iPhone

 

And it would appear that £4.50 has been charged to my bill, how do I cancel this charge and any future charges please

 

Many thanks

Posts: 86,641
Topics: 528
Solutions: 10,874
Registered: ‎04-04-2012

Re: charges

@Charges we have a community petition running which you may wish to add your name to https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 23: Casual Specs
Posts: 2,791
Registered: ‎03-08-2018

Re: charges

 

Hi @Charges 

 

One of our members produced this very useful guide too.

 

https://community.o2.co.uk/t5/Discussions-and-Feedback/Tips-to-avoid-unexpected-charges-on-your-bill...

 

Ring Customer Services and ask them to Bar all direct to Bill Debits and Bar Premium rate

 

Good luck ~ try and get your money back too. 

 



Highlighted
Level 12: Nimble
Posts: 118
Registered: ‎30-03-2018

Re: charges

[ Edited ]

@Charges wrote:

Hi

 

I received the following text...

 

FreeMsg: Thanks for subscribing to New Level Games from BonaFideMobile. Unlimited games FREE for 24hrs & then £4.50 every week until you text STOP NLG to 83463. HELP? 03300535844 or cs@bonafidemobile.com. Go to http://uk.newlevelgames.com Charge applied to mobile phone bill from my iPhone

 

And it would appear that £4.50 has been charged to my bill, how do I cancel this charge and any future charges please

 

Many thanks


@Charges 

 

Hmm. There has been a spate of complaints about this “service” in the past week on the GiffGaff forums as well.

 

New Level Games is a Payforit "service" using shortcode 83463 and operated by a company called BonaFide Mobile.

 

I suspect we're going to see many more complaints about BonaFide Mobile.

You should be able to stop the charges by texting "STOP ALL" to 83463 (will cost about 10p) or by calling them on 03300535844.

You can check (and probably cancel) the subscription through this website https://www.mobileservicesupport.co.uk/

You can also email them at cs@bonafidemobile.com.

Bona Fide Mobile Ltd
3-4 Market Place
Wokingham
RG40 1AL

 

This "service" has a 24 hour cooling off period, so if you deal with it quickly you may be able to stop the charges before any money is taken.

 

There have been a number of reports of fraudulent signups to this service in recent days.

This post on the GiffGaff forum is interesting as it shows the mechanism of a clearly fraudulent signup which did not have the two step signup that O2 always refer to.  You may have had a similar experience.

https://community.giffgaff.com/t5/Help-Support/New-level-games/m-p/23235500

 

It really is time that O2 stopped pretending that there isn't a problem here. A legitimate signup requires at least 2 steps with information about the contract they are entering in to clearly displayed to the consumer at each stage. This doesn't appear to be happening with this.

 

You need to be aware that O2 leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.

  

"Services" like this use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these companies and result in fraudulent charges.

 

You should also report this scam to the regulator:  https://psauthority.org.uk/for-consumers/report-an-issue.

 

Make sure that O2 apply a "charge to mobile" bar to your account, so that you don't suffer any further Payforit scams.

 

I hope you manage to resolve this matter. This fraud is a disgrace to the mobile communications industry and O2 should be doing more to assist affected members and to protect members.

 

Paul

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for O2 Customers
 
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation