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Bungle17 · ‎30-11-2019

how do you tell o2 that you have bought a new handset so that the records are up to date? I bought a new device from onbuy and i guess o2 need to know handset has changed?

MI5 · ‎30-11-2019

@Bungle17

There's no need to inform O2 as it should be picked up by the system automatically.

If you do wish to tell them Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-11-2019

@Bungle17

There's no need to inform O2 as it should be picked up by the system automatically.

If you do wish to tell them Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bungle17 · ‎30-11-2019

thank you MI5 🙂

MI5 · ‎30-11-2019

You're welcome mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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