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Level 1: Joiner
Posts: 2
Registered: ‎18-05-2015
Accepted Solution

change handset details with o2

how do you tell o2 that you have bought a new handset so that the records are up to date? I bought a new device from onbuy and i guess o2 need to know handset has changed?

Posts: 115,406
Topics: 571
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Registered: ‎04-04-2012

Re: change handset details with o2

@Bungle17 

There's no need to inform O2 as it should be picked up by the system automatically.

If you do wish to tell them Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎18-05-2015

Re: change handset details with o2

thank you MI5 :-)

Posts: 115,406
Topics: 571
Solutions: 15,781
Registered: ‎04-04-2012

Re: change handset details with o2

You're welcome mate Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)