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cant answer phone calls

jrosie281
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‎19-03-2020 14:35 - edited ‎19-03-2020 14:38

‎19-03-2020 14:35 - edited ‎19-03-2020 14:38

Why cant I answer calls,  phone rings, tells me whose ringing, but where the green answer button is. its orange, and the red off button doesnt react either,  Its making calls. just cant answer them

 

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Bambino
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on ‎19-03-2020 14:43

on ‎19-03-2020 14:43

@jrosie281  What phone is it? Have you tried turning it off and back on again?

I DO NOT WORK FOR O2



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jrosie281
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on ‎19-03-2020 14:54

on ‎19-03-2020 14:54

its a galaxy s9 ive tried turning it off didnt work

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MI5
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‎19-03-2020 15:09 - edited ‎19-03-2020 15:13

‎19-03-2020 15:09 - edited ‎19-03-2020 15:13

@jrosie281 

Not sure why your answer button is orange but you should be able to answer calls by pressing vol up and reject with volume down (select options in accessibility settings).

I'd try clearing the cache from your call app to see if it helps with the button issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎19-03-2020 15:14

on ‎19-03-2020 15:14

@jrosie281 Here is the link to Samsung UK support: https://www.samsung.com/uk/support/

I DO NOT WORK FOR O2



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jan2
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on ‎19-03-2020 15:49

on ‎19-03-2020 15:49

I've got the same problem
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MI5
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on ‎19-03-2020 16:02

on ‎19-03-2020 16:02

@jan2 wrote:
I've got the same problem

Try the same suggestions.

I doubt this is network related so more likely a Samsung software issue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎19-03-2020 16:08

on ‎19-03-2020 16:08

@jan2  Samsung support is your best option at this point: https://www.samsung.com/uk/support/

 

I DO NOT WORK FOR O2



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