cancel the account

[AdiOrbach]

We left England, and would like to cancel the account. Our bank account is deactivated. Please cut us off.

[Cleoriff]

It can't be done like that @AdiOrbach 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype 

[AdiOrbach]

we dont live in the uk

i cant call 

i just wanted you to know that we have no bank account and no use your sim anymore

thank you

[Enlli]

We are not O2 here but customers and can't access accounts.

You CAN call using the Skype message outlined.

By not cancelling properly and closing the bank account O2 will still try to take payments and you will then go into arrears and the debt put on any Credit Files

It is in your interests to call

[Cleoriff]

@AdiOrbach 

If you don't want to use Skype (which is free over Wifi), there is a free number to call from abroad.

From abroad

+44 7860 980 202

Free†

[jonsie]

If you don't intend ever coming back to the UK then there won't be any problems for you

Should you wish to return you need to close the account as otherwise you will find getting any type of credit almost impossible