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essarr · ‎25-10-2024

i signed a sim card contract in 2022 for a 24 month sim card new number.

I did not renew my contract and i am still being charged. i would like to cancel my sim number and get a refund for the extra payments

MI5 · ‎25-10-2024

@essarr

Contracts do not automatically cancel so you are not entitled to a refund.

It's all explained in the contract T&C's you signed at the beginning.

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎25-10-2024

@essarr

How to cancel here Guide: Cancelling Your Contract

If you think O2 owe you money, contact Payment management on

0800 902 0217 or 0800 032 5302

Veritas Numquam Perit

MI5 · ‎25-10-2024

@essarr

Contracts do not automatically cancel so you are not entitled to a refund.

It's all explained in the contract T&C's you signed at the beginning.

https://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-tariff-terms

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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