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can't upgrade if you've already purchased the phone

Mona99
Level 1: Joiner
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  • Hi I was just wondering if I've purchased the iPhone Xr like new phone in coral. I put details in and payment formation. But when I got the email saying its in my basket I went to confirm it. It said you can't upgrade if you've already purchased the phone. So I'm a little confused 
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jonsie
Level 94: Supreme
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It certainly seems like the purchase has been completed.

Failing any email confirmation, I would give customer service a call to confirm.

Guide: How to find help & contact O2 

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jonsie
Level 94: Supreme
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It certainly seems like the purchase has been completed.

Failing any email confirmation, I would give customer service a call to confirm.

Guide: How to find help & contact O2 

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anticpated
Level 30: Meditator
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It may be the fact it is not the s version of the telephone.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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EmilieT
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Hi @Mona99, and welcome to the forum slight_smile

 

I was wondering if you had managed to find out more about your order since you last posted? It's a very exciting device you're purchasing, we'd love to help out more if you need, and know how you like it once you have it!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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