can’t log into my account

[BillyBoB23]

Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!  

[MI5]

@BillyBoB23 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[BillyBoB23]

NO help !!! just link the hours of wait to speak to someone 😠

[MI5]

Keep trying.

There's no where else you can get it sorted.

Early morning is best to call at 8.00am.

[Oxonian]

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@BillyBoB23 wrote:

Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!  

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@BillyBoB23 

Try deleting the app from your handset, restarting the handset and then reinstalling an up to date version of the app. 👍 

[MI5]

Guaranteed not to work.

[madasaf1sh]

Agreed @MI5 

O2 need to fix it for the op... another case of bad advice..

[MI5]

I think it's called repetitive posting syndrome