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calling O2

AKUK
Level 1: Joiner
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I am trying to talk to O2 on the phone.  For the last 8 days i called every day, more than once, some times 3 times, waiting time is always longer than 30min, and yet no one answers the phone, it does not matter which option I choose.  Is there a way to contact the complaints department and get some one on the phone, or is there an email address to contact them?  This is the worst customer service I ever encountered, basically non existant!

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Cleoriff
Level 94: Supreme
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@AKUK 

All numbers for O2 are here Guide: How to find help & contact O2 including the social routes.

Complaints can be emailed via this method

CreditFileReferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

Veritas Numquam Perit

Girl in a jacket
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Enlli
Level 68: Extraordinaire
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Once you contact complaints there is about an 8 week wait during which time no one in customer service will be able to help

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 36: Perceptive
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@Cleoriff wrote:

@AKUK 

All numbers for O2 are here Guide: How to find help & contact O2 including the social routes.

Complaints can be emailed via this method

CreditFileReferrals@telefonica.com

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865


 

@Cleoriff 

 

I think that the details that you have provided @AKUK with might recently have been updated.

 

I am looking at :-

 

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

 

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

 

These give :-

 

complaintreviewservice@o2.com

 

O2 Complaint Review Service
PO BOX 694
Winchester
SO23 5AP

 

As @Enlli has said there is a long delay in dealing with complaints and I think pointing @AKUK to the social media route is an excellent suggestion.  

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MI5
Level 94: Supreme
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Two completely different departments.

One is CFR, the other CRS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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