05-03-2024 08:37
I am trying to talk to O2 on the phone. For the last 8 days i called every day, more than once, some times 3 times, waiting time is always longer than 30min, and yet no one answers the phone, it does not matter which option I choose. Is there a way to contact the complaints department and get some one on the phone, or is there an email address to contact them? This is the worst customer service I ever encountered, basically non existant!
05-03-2024 08:41
All numbers for O2 are here Guide: How to find help & contact O2 including the social routes.
Complaints can be emailed via this method
CreditFileReferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
Veritas Numquam Perit
05-03-2024 08:44
Once you contact complaints there is about an 8 week wait during which time no one in customer service will be able to help
05-03-2024 20:42
05-03-2024 20:42
@Cleoriff wrote:All numbers for O2 are here Guide: How to find help & contact O2 including the social routes.
Complaints can be emailed via this method
CreditFileReferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
I think that the details that you have provided @AKUK with might recently have been updated.
I am looking at :-
https://www.o2.co.uk/how-to-complain
Customer+Complaints+code+250523.pdf (o2.co.uk)
https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf
These give :-
complaintreviewservice@o2.com
O2 Complaint Review Service
PO BOX 694
Winchester
SO23 5AP
As @Enlli has said there is a long delay in dealing with complaints and I think pointing @AKUK to the social media route is an excellent suggestion.
05-03-2024 21:06
Two completely different departments.
One is CFR, the other CRS.