cancel
Showing results for 
Search instead for 
Did you mean: 

bill

Nicolemuty22
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Spoiler
 

hi there 

you have taken my account to a debt collection agency but i dont understand why as i have made the payment that was due 

can this be explained and resolved plis #

a company called moorcroft has contact me about a £131 debt but when it was with yourself you asked for £61 which i done a payment of and can prove the payment 

 

Message 1 of 5
652 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151535 Posts
  • 649 Topics
  • 28836 Solutions
Registered:

@Nicolemuty22 

O2 no longer want money off you as the debt is now with Moorcroft.

You need to deal with them to sort this out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
644 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 151535 Posts
  • 649 Topics
  • 28836 Solutions
Registered:

@Nicolemuty22 

O2 no longer want money off you as the debt is now with Moorcroft.

You need to deal with them to sort this out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
645 Views

pgn
Level 77: Grand Master
  • 39572 Posts
  • 244 Topics
  • 1796 Solutions
Registered:
Message 3 of 5
636 Views

MI5
Level 94: Supreme
  • 151535 Posts
  • 649 Topics
  • 28836 Solutions
Registered:

Contact details will be on the letter received by OP.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 5
635 Views

pgn
Level 77: Grand Master
  • 39572 Posts
  • 244 Topics
  • 1796 Solutions
Registered:

Of course it would, d'oh!

Message 5 of 5
632 Views