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Nicolemuty22
Level 1: Joiner
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on ‎03-06-2024 21:00

on ‎03-06-2024 21:00

More info
 

hi there 

you have taken my account to a debt collection agency but i dont understand why as i have made the payment that was due 

can this be explained and resolved plis #

a company called moorcroft has contact me about a £131 debt but when it was with yourself you asked for £61 which i done a payment of and can prove the payment 

 

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MI5
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on ‎03-06-2024 21:04

on ‎03-06-2024 21:04

@Nicolemuty22 

O2 no longer want money off you as the debt is now with Moorcroft.

You need to deal with them to sort this out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎03-06-2024 21:04

on ‎03-06-2024 21:04

@Nicolemuty22 

O2 no longer want money off you as the debt is now with Moorcroft.

You need to deal with them to sort this out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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on ‎03-06-2024 21:29

on ‎03-06-2024 21:29

Moorcroft can be reached here, @Nicolemuty22 

https://www.mdrl.co.uk/CustomerService/Faq

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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on ‎03-06-2024 21:31

on ‎03-06-2024 21:31

Contact details will be on the letter received by OP.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 76: Forum Legend
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on ‎03-06-2024 21:34

on ‎03-06-2024 21:34

Of course it would, d'oh!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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