If you are paying manually then it should be 5 working days before the DD is due @bex15 otherwise there is not enough time to clear before the payment is requested.
The double payment will now sit on your account until next month when nothing will be due.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
