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@acsc Try clearing your cache, or try a different browser from the one you're using.
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It may be a temporary glitch.
However if it persists you could try deleting and reinstalling the My O2 app
Best of luck and welcome to the forum 
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It's usually a browser issue but if it ontinues to be a problem then you need to call customer serice.
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Hi @acsc, did either of the suggestions above help you download your latest bill or are you still experiencing some difficulties with it?
to the forum!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
