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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

I thought my package included European calls

I have been charged for calls in Turkey. I thought this was a European country with the same charges.Please help.

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Data usage

I have been warned that I only have 28MB data left this month but when I check the usage it says I've only used 282MB of my 500MB allowance. Can you clarify?

Cancelled contract issue

I have recently gone through the process of cancelling my contract as listed on the O2 site (option: "I’m not switching to another network, and I don’t want to keep my number"); However, I have just received notice that I been billed for the previous...

Bills

Hello! Why my bills are different, in o2 i was agreed for 72 pounds, but the bill i am send is 102 or 91 pound. Can you clarify that

Sim

I’ve changed my sim, and rang you guys to change my number over to the new sim. Sim isn’t working and I need my number to access my emails and things like that

Payment plan

Logging in to my account

I’ve recently reset my password, but when I try to log in, it’s saying ive been sent a text with a code, but I’m not getting the text with a code, been trying for a couple of days now

Sophie Mcintosh 02 direct debit

Hi there I’m just wondering why there’s a direct debit set up when I haven’t got any contracts with you guys ? If there is can this be cancelled right away!

Honour x6b esim compatable?

All day and I can't get esim to work on my phone.

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