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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 7383 Views
  • 1 replies
  • 1 kudos

Transfer number

Hello. I’ve recently joined O2 and have transferred my number from my Three account. Can you tell me how long it will take for my old number to activate on my new sim?

J-WH1279 by • Level 1: Joiner
  • 248 Views
  • 2 replies
  • 0 kudos

Resolved! Unable to pay bill

Hi there. I cancelled my direct debit and have been billed £9.30. I am unable to log into my02 and am now living i. Australia so would like to pay the bill

Ssimon by • Level 1: Joiner
  • 330 Views
  • 2 replies
  • 0 kudos

Sign in

Cannot sign in on the app

Daniel21 by • Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

Resolved! Volt O2

When will I be charged for using Volt 02

Resolved! leaving 02

im wanting to move to a new provider and my 02 contract is fully paid off, is there anything I need to do? I have nothing else to pay on my contract so do I need to tell them I'm not renewing?

JoeS1 by • Level 1: Joiner
  • 428 Views
  • 2 replies
  • 0 kudos

new sim card

hi the police has taken my phone could use send a new simcard out i have some important calls regarding my mental health i have coming up

Anonymous by • Not applicable
  • 169 Views
  • 1 replies
  • 0 kudos

customer services

hi, i cancelled my contract today,but i was upset at the time,due to the problems i was having withe my phone and trying to speak to someone,is it to late to change my mind and continue with 02 kr mr roy socker

I can't use MY O2

I have an O2 account and I'm using the network, but I can't access My O2. I can't use it on the app or the web, so I can't check detailed information such as my bill history.

Andrew241 by • Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Beats

Added some beats to my contract and the £40 was taken out my account and just wondered what was happening as I can’t see anything about it on my o2 app

Jim8 by • Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Carphone warehouse insurance

Hi there I had been paying car phone warehouse insurance for old device which I didn't have . There require proof of my upgrade from old Samsung s10 device from an old number to a new number. If you can send me documents to support my case please

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