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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

View my bill not working properly

I've had an ongoing issue (intermittently for about a year) where I'm not able to view the details of my bill. I log in to myO2, view the bill and click "Download and print latest bill" to download the bill. about 19 times out of 20 I get taken to th...

Scam

Hi guys, i just got a message from a strange number, requesting to change my payment.O2:We were unable to process your latest bill. In order to avoid fees, update your billing information via: [link removed]

New phone and my O2

Got a new iPhone 11. Already a sim only customer so an upgrade via mobiles.co.uk. Transferred every over ok, however when I to log onto my O2 I get an error msg. This number is associated with another device.Do I have to call again?

Updating profile name on MyO2 app

Good afternoon, I have recently updated my surname upon getting married and whilst it has updated all the details on the O2 website on the MyO2 app under the profile tab it still lists my previous surname. How can I get this changed as they didn't kn...

My O2 with multiple contracts

I have 3 contracts, my own and 2 for my daughters. I want to setup the My O2 app so they can see only their own account. How do I do this? If I try and log in as me on their phones, it asks if I want to use or overwrite the address book so I haven't ...

Text Message

Received following text "O2: We were unable to process your latest Bill. In order to avoid fees, update your billing information via: " mobile no. +447732133977. I haven't replied as I think it's false. Am I right to think this?

Blocking

How do I block someone from calling and leaving voicemails is there a way that I can stop messages being delivered aswell

Resolved! Voice mail on itemised bill

Why does it say voice mail on my itemised a it time bill instead of the number dialled

Credit File Referral

HiI recently found out that a default has been taken out on me because of a contract I entered into with o2 that never got cancelled when I asked for it to be (within 10 days of taking it out). I ended up cancelling it with o2 who agreed I shouldn’t ...

I can't view my bill

I'm logged into the website but when I try to access my O2 account it says.... Please bear with us. We are really busy at the moment. I've tried several times over as many days but get the same message every time. I want to view my bill but I'm going...

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